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5 of 5 people found this review helpful.
We at Shires are sorry to hear of this bad experience and would like to address the issues raised.
Unfortunately this reviewer is anonymous but they advise that they purchased the Tridoorbikestore from B&Q on the 3rd September. Our records show that for a week either side of this date all Tridoorbikestores that were ordered were delivered within 14 days of receipt of order. Furthermore our call centre records show that the customers were contacted by Shire on the same day as orders were received.
We would encourage them to contact us on 01945 465295 with their name and order number if they would like us to look into this further.
A pdf of the assembly instructions is available upon prospective customer request.
The timber used in the construction of the Tridoorbikestore is as the specification states. The timber comes from Siberia an area that inherently produces slow grown tight grained softwood there is no low grade timber used in any building produced by Shire.
The floor & roof are as specification supplied in OSB (oriented strand board) which is a man made board which is extensively used in construction & timber framed housing. The grade & thickness specified by Shire ensure strength & moisture resistance.
As is common to most external timber products this item is supplied with a base coat of treatment applied only. This is clearly stated on B&Q point of sale applicable to this product. Further protection of the timber is highly recommended the type of which is at customers discretion.
The Tridoorbikestore is well made & excellent value for money. It is a stylish well designed unit that provides reasonable secure storage. The hinges cannot be attacked which is always the most vulnerable area of any storage unit.
Please I urge customers with any issues to call us on the above number.
Thank you for bringing this to our attention.